The Canadian Consumer Handbook

The Canadian Consumer Handbook is a website that provides consumers with information to build their buying skills. A joint federal/provinicial/territorial group called the Consumer Measures Committee created the Handbook and updates it.

Information on a wide range of topics is intended to help people become better-informed and more confident consumers. Selected topics include debit card fraud, researching your credit history, shopping for a funeral, what to look for in a mortgage, how to choose a cellphone plan, and how to deal with online shopping, telemarketers, and door-to-door sales. Advice is practical and wide-ranging, making this a good source to check before making a major purchase, or when facing a problem as a consumer.

If you feel you have been wronged as a consumer, the website offers helpful advice about how to lodge a complaint.

A key contact list is very helpful as well. It includes federal, provincial and territorial consumer affairs offices, and consumer groups and Better Business Bureaus across Canada.

Blocking telemarketers

As a direct result of legislation passed in 2006, CRTC today announced the "National Do Not Call List". This gives consumers a choice whether to receive unsolicited marketing calls. Registering your telephone number with the list (by phone 1-866-580-3625 or on the Internet) will reduce most telemarketing calls, with some exceptions. Canadian registered charities, political parties, and candidates are still allowed to call for donations. Newspapers may also call you to sell you a subscription. If you have done business with a company in the last 18 months or inquired about a product or service in the last 6 months the company is considered to have a relationship with you and is allowed to call you. Telemarketers are required by law to subscribe to the National DNCL and to download updates to the List. It is their responsibility to ensure telephone numbers on the National DNCL are not called.